Terms of Service
Section 1. Introduction.
Welcome to the website of Rawlove Organix.
2.2 This Website is offered and available to users who are 18 years of age or older. By using this Website, purchasing Products on or through the Website, or registering for an account on the Website, you represent and warrant that you are of legal age to and have the requisite capacity and authority to form a binding contract with Rawlove Organix. If you do not meet these requirements, you must not access or use the Website, purchase any Products offered on or through the Website, or register for an account on the Website.
Section 4. Accessing the Website and Account Security
4.1 We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.
Section 5. Intellectual Property Rights
5.1 The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio,”look and feel,” and the design, selection and arrangement thereof), are owned by Rawlove Organix, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
5.3 You must not:(a) Modify copies of any materials from this site.(b) Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site.
5.4 You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website. Without limiting the generality of the foregoing, you may not use the Website for benchmarking or purposes competitive with Rawlove Organix.
Section 6. Trademarks
Rawlove Organix, the associated logo and all related names, logos, product and service names, designs and slogans are trademarks of Rawlove Organix or its affiliates or licensors. You must not use such marks without the prior written permission of Rawlove Organix. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
Section 7. Prohibited Uses
Section 8. User Contributions
8.1 The Website may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the Website or through any social media accounts associated with you or Rawlove Organix, including, without limitation, our Facebook, Twitter, Pinterest, Instagram, and YouTube pages and accounts (“Social Media Accounts”) .
Section 9. Monitoring and Enforcement; Termination
Section 10. Content Standards
Section 11. Copyright Infringement
11.1 We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from the Website infringe your copyright, you may request removal of those materials (or access to them) from the Website by submitting written notification to our copyright agent designated below. In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"), the written notice (the "DMCA Notice") must include substantially the following:(a) Your physical or electronic signature.(b) Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Website, a representative list of such works.(c) Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material.(d) Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).(e) A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.(f) A statement that the information in the written notice is accurate.(g) A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
11.2 Our designated copyright agent to receive DMCA Notices is:
11.3 If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.
11.4 Please be aware that if you knowingly materially misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.
11.5 It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.
Section 12. Reliance on Information Posted
12.1 The information presented on or through the Website is made available solely for personal, non-commercial, general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.
12.2 This Website may include content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Rawlove Organix, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Rawlove Organix. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.
Section 13. Changes to the Website
We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.
Section 14. Information About You and Your Visits to the Website
Section 15. Online Purchases and Other Terms and Conditions
15.1 This Section 15 applies to all purchases through this Website or other transactions for the sale of goods (“Products”), formed through the Website or as a result of visits made by you.
15.2 Limitation on Sales. Without limiting the applicability of
15.3, the following limitations apply to sales of Products on Website:(a) You may only purchase Products for your personal, residential use, Products made available for purchase on or through the Website are not for commercial or industrial use, including, without limitation, purchases of Products for business, hotel, institutional or other similar uses or purposes.(b) You may not purchase more than five mattresses within any twelve-month period. For any purchase in excess of this amount, you must contact us at firstname.lastname@example.org
15.4 Prices and Payment Terms.(a) Prices. The price for Products available for purchase through the Website will be displayed to you on the Website. The prices displayed do not include taxes or any other applicable fees, including, without limitation, any shipping, handling, insurance, or recycling fees. Any applicable taxes or fees will be communicated to you before you place an order. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.(b) Payments. Rawlove Organix is not a bank, credit union, payment processor, or other financial institution. As such, the Website currently uses third-parties to process payments for transactions consummated through this Website such as PayPal and Amazon Pay (“Payment Processors”). By utilizing the Website to purchase Products you authorize a Payment Processor to charge your credit card or other payment method. Our third-party Payment Processors accept payments through various credit cards, including Visa, MasterCard, American Express and Discover, as detailed on the applicable payment screen. Transactions processed via the Webiste may also be subject to the terms and conditions of the applicable Payment Processor. Financing, should it become available, will be subject will be subject to additional terms and conditions. You represent and warrant that (i) the credit card information you supply to such third party payment processors is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. Rawlove Organix is not responsible for any errors by the Payment Processor 15.5 Shipments; Delivery; Title and Risk of Loss; In-Home Set Up(a) We will arrange for shipment of the Products to you. Please check the individual Product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.(b) Except for mattresses, Products may only be shipped to the United States (not including US territories) or Canada. Mattresses and foundations may only be shipped to the contiguous United States (not including Alaska, Hawaii, US territories, or Canada).(c) Title and risk of loss pass to you upon delivery of the Products (by us or our manufacturer) to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. You are responsible for filing any claims with carriers for damaged or lost shipments.(d) For an additional fee, Rawlove Organix may make in-home set up and mattress removal available to you. For in-home setup and mattress removal, a customer or adult must be present at the scheduled time and delivery address. If no adult is present at the time of delivery, Rawlove Organix or its carrier reserves the right to leave the package with a secure receiving authority (e.g., doorman, concierge, or building package center). In-home setup is limited to delivering the mattress to a room of your choice (provided that such room requires climbing no more than 1 flight of stairs), removal of the purchased mattress from the shipping carton, and 15 minutes worth of light assembly in the desired room, and, if desired, removal of your previous mattress. Any in-home setup exceeding the scope referenced in the previous sentence may necessitate the payment of an additional fee and/or cancellation of such in-home setup services. All mattresses removed using Rawlove Organix’s in-home setup must be in sanitary condition. In-home setup fees are final and will not be refunded in the event you return any of the Products. Once your old mattress is removed from your home, Rawlove Organix is unable to return it to you. 15.6 Returns and Refunds.(a) Subject to the terms of this Section 15.6 and notwithstanding any returns made under the Product Warranties, as long as such Product was not designated as non-returnable at the time of your purchase, we will accept a return of Products for a refund of your purchase price, less the original shipping and handling costs and in-home set up fees, provided the applicable Product is delivered to the applicable third party carrier during the following time periods:(i) For mattresses, no sooner than 30 days after the date of delivery (as provided in Section 15.5(b)) but no later than 100 days after the date of delivery.(ii) For all Products other than mattresses, no later than 100 days after the date of delivery.(b) For returns of mattresses under this Section 15.6, you must possess the mattress for no less than 30 days after the date of delivery and the mattress must:(ii) Be on a foundation or supportive slab; and(iii) Be in donation condition (no stains, soiling, tearing, etc).(c) For returns of all Products other than mattresses, the Products must be returned in their original condition and along with their original packaging.(d) You may return no more than one mattress under this Section 15.6 during your lifetime.(e) To return Products, please visit the Website and select the “Return an Item” link at the bottom of the homepage. Through this portion of the Website, you must provide your order number, contact information, and the reason for your return. Once you have submitted your return request, a customer service representative will contact you within 24 hours via the phone number provided. Failure to comply with this procedure may limit your ability to return the purchased Products. (f) Shipping and handling for returns of the first mattress and any other Products returned under this Section 15.6 are free, provided that the applicable Product is located in the eligible shipping area indicated in Section 15.5(b). All returns must be delivered to the third party carrier specified by Rawlove Organix no later than 100 days of delivery. Rawlove Organix will not accept returns of Products delivered by third party carriers other than those identified by Rawlove Organix.(g) Refunds are processed within a reasonable time after our receipt of your Products. Your refund will be credited back to the same payment method used to make the original purchase on the Website. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.
15.7 Discount and Offer Codes.
Occasionally and from time to time, Rawlove Organix may offer qualified consumers “discount codes,” “promo codes,” “coupon codes,” “gift codes” or “offer codes” through a range of advertisements, promotional programs and other communications efforts (collectively referred to herein as “offer codes”) that are redeemable towards purchase(s) our our website, rawloveorganix.com, or in our retail stores. These offer codes are available only while supplies last and are subject to certain product, minimum price exclusions or any other restrictions as may be determined and communicated by Rawlove Organix in its sole discretion. Only valid offer codes provided or promoted by Rawlove Organix will be considered valid and honored at checkout. Codes supplied or promoted by third parties unauthorized by Rawlove Organix (including any unauthorized third-party websites) will not be honored and are not considered valid. Each offer code promoted by Rawlove Organix is non-transferable and valid for single use on an item (or items) as determined by Rawlove Organix. Offer codes may not be combined with any other offer codes or promotional activities, are valid only on full-priced products unless stated otherwise. They will not be honored on any items that are marked as “Closeout” or “Final Sale” unless stated otherwise, and may not be used in conjunction with any other promotional programs that may be issued through our retail partners. Customers are limited to the use of a single offer code per order. For online purchases, the code must be entered in the ‘discount code’ field at checkout. Offer codes may or may not not be valid for use by customers that elect to finance their purchase through Affirm. Rawlove Organix does not accept responsibility for lost, stolen or corrupted codes or any unauthorized use of codes. Offer codes cannot be redeemed for cash or any cash equivalent; no substitutions, “rain checks,” or credits allowed. The dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned which causes the order to no longer meet any restrictions of an offer code used in the transaction. If an offer code provides for free or discounted item(s) with a qualifying purchase, the full retail value of the free or discounted item(s) will be deducted from any refunded amounts if the free or discounted item(s) are not returned with the qualifying product. Expiration dates may apply to each offer code. Offer codes are void if copied, transferred, sold, exchanged or expired, and where prohibited.
Section 16. Limited Product Warranties.
Section 17. Linking to the Website and Social Media Features
17.1 You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.
17.2 As provided in Section 7, we make this Website available to you only for your personal, non-commercial purposes. Without limiting the generality of the foregoing, you may not use or access the Website or purchase Products from it for the purpose of commercial reviews of such Products or inaccurate or untruthful reviews about Rawlove Organix, the Website, or the Products.
17.3 This Website may provide certain social media features that enable you to:(a) Link from your own or certain third-party websites to certain content on this Website.(b) Send e-mails or other communications with certain content, or links to certain content, on this Website.(c) Cause limited portions of content on this Website to be displayed or appear to be displayed on your own or certain third-party websites.
Section 18. Links from the Website
If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
Section 19. Geographic Restrictions
The owner of the Website is based in the state of North Carolina in the United States. We provide this Website for use only by persons located in the United States and Canada. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States or Canada. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States or Canada, you do so on your own initiative and are responsible for compliance with local laws.
Section 20. Disclaimer of Warranties
20.1 You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT. 20.2 EXCEPT FOR THE PRODUCT WARRANTIES, YOUR USE OF THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER Rawlove Organix NOR ANY PERSON ASSOCIATED WITH Rawlove Organix MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE OR PRODUCTS. WITHOUT LIMITING THE FOREGOING, NEITHER Rawlove Organix NOR ANYONE ASSOCIATED WITH Rawlove Organix REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. 20.3 EXCEPT FOR THE PRODUCT WARRANTIES, Rawlove Organix HEREBY DISCLAIMS, TO THE MAXIMUM EXTENT ALLOWABLE BY APPLICABLE LAW, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE. 20.4 THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Section 21. Limitation on Liability
21.1 IN NO EVENT WILL Rawlove Organix, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
21.2 THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Section 22. Indemnification
Section 23. Governing Law
Section 24. Dispute Resolution
24.2 For any Dispute, the place of Arbitration shall be in Charlotte, North Carolina.
24.3 The cost of the arbitration proceeding, including, without limitation, each party's attorneys' fees and costs, shall be borne by the unsuccessful party or, at the discretion of the arbitrators, may be prorated between the parties in such proportion as the arbitrators determine to be equitable and shall be awarded as part of the award.
24.4 RESTRICTIONS ON ARBITRATION: ALL DISPUTES, REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. ANY DISPUTES YOU MAY HAVE AGAINST Rawlove Organix, ITS AFFILIATES, SUBSIDIARIES, LICENSORS, AND SERVICE PROVIDERS, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SUPPLIERS, SUCCESSORS AND ASSIGNS YOU HEREBY AGREE TO BIFURCATE AND ARBITRATE AGAINST THEM INDIVIDUALLY IN Charlotte, North Carolina. YOU ARE WAIVING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, AND TO CERTAIN DISCOVERY AND OTHER PROCEDURES THAT ARE AVAILABLE IN A LAWSUIT. YOU AND Rawlove Organix AGREE THAT THE ARBITRATORS HAVE NO AUTHORITY TO ORDER CONSOLIDATION OR CLASS ARBITRATION OR TO CONDUCT CLASS-WIDE ARBITRATION PROCEEDINGS, AND ARE ONLY AUTHORIZED TO RESOLVE THE INDIVIDUAL DISPUTES BETWEEN YOU AND Rawlove Organix, ITS AFFILIATES, SUBSIDIARIES, LICENSORS, AND SERVICE PROVIDERS, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SUPPLIERS, SUCCESSORS AND ASSIGNS. FURTHER, YOU WILL NOT HAVE THE RIGHT TO CONSOLIDATION OR JOINDER OF INDIVIDUAL DISPUTES OR ARBITRATIONS, TO HAVE ANY DISPUTE ARBITRATED ON A CLASS ACTION BASIS, OR TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION.
24.5 THE VALIDITY, EFFECT, AND ENFORCEABILITY OF THE FOREGOING WAIVER OF CLASS ACTION LAWSUIT AND CLASS-WIDE ARBITRATION, IF CHALLENGED, ARE TO BE DETERMINED SOLELY AND EXCLUSIVELY BY THE STATE COURTS LOCATED IN Charlotte, North Carolina, OR, IF BROUGHT IN A FEDERAL DISTRICT COURT, THE NEWARK DIVISION OF THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF North Carolina.
Section 25. Limitation on Time to File Claims
Section 26. Waiver and Severability
Section 27. Entire Agreement
Section 28. Electronic Communications
When you visit the Website, or send us e-mails, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
Section 29. Your Comments and Concerns
29.1 This website is operated by Rawlove Organix,
29.2 All notices of copyright infringement claims should be sent to the copyright agent designated in Section 11 in the manner and by the means set forth therein.
29.3 All other feedback, comments, requests for technical support and other communications relating to the Website should be directed to: email@example.com.